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Privacy Policy

Privacy Policy

How Operate WA Training Pty Ltd collects, uses, stores and discloses your personal information, and what you can do about it.

Operate WA Training Pty Ltd (ABN 85 627 134 105), trading as Operate WA Training and Highway Truck Training, is a registered training organisation, RTO 52959. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy sets out what personal information we collect, why we collect it, who we give it to and what you can do about it.

Last updated August 2026.

This policy covers how we handle personal information generally, including through this website. The formal Privacy and Confidentiality Policy we issue under RTO 52959 is on our policies page.

 

What We Collect

We only collect information we actually need to enrol you, train you, assess you and meet our obligations as an RTO. That usually includes:

  • Your name, date of birth, address, phone number and email address
  • Your Unique Student Identifier (USI)
  • Evidence of identity, including your driver licence
  • Your employment details, and your employer where they are booking or paying
  • Language, literacy and numeracy information, where it affects how we deliver the training
  • Medical, disability or support needs you choose to tell us about, where they affect your safety on site or the support we need to provide
  • Your training and assessment records, results and Statements of Attainment
  • Payment and invoicing details
  • Photographs or video taken during training, where you have agreed to it

 

Why We Collect It

To enrol you and deliver the training, to assess you and issue nationally recognised certification, to meet our obligations as a registered training organisation and under Western Australian licensing arrangements, to invoice you or your employer, and to contact you about your booking.

 

Who We Give It To

We disclose your personal information only where we are required to, or where you would expect us to. That includes:

  • The Australian Skills Quality Authority and other regulators, for audit and compliance
  • The National Centre for Vocational Education Research, as part of national VET data reporting
  • The Student Identifiers Registrar, to verify your USI
  • The Department of Training and Workforce Development, where state funding applies
  • The Department of Transport, where the training leads to a licence
  • WorkSafe Western Australia, where the training leads to a high risk work licence
  • The Construction Training Fund, where you or your employer claim a rebate
  • Your employer, where they have booked or paid for your training
  • Our software and IT providers, who host our student records under contract

We do not sell your personal information and we do not give it to anyone for marketing. Some of our software providers store data on servers outside Australia. Where that happens we take reasonable steps to make sure your information is handled consistently with the Australian Privacy Principles.

 

Your Unique Student Identifier

Under the Student Identifiers Act 2014 (Cth) we cannot issue you a Statement of Attainment without a valid USI. We collect and verify it for that purpose, and we are required to include it in national VET reporting.

 

National VET Data Reporting

We are required by law to report student and training activity data to the National Centre for Vocational Education Research. That data is used for statistical, research, planning and reporting purposes, and it may be used to contact you about your training experience through student surveys. You can read how NCVER handles it in the NCVER Privacy Policy at ncver.edu.au.

 

How We Store It

Student records are kept in our student management system with access limited to the staff who need it. Paper records are kept secure at our training centres. We are required to retain assessment records and certification data for set periods, and we destroy or de-identify information once we no longer need it and are no longer required to keep it.

 

Accessing and Correcting Your Information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong. Email contact@operatewa.com.au and we will respond within 30 days. There is no charge for asking, and no charge for a correction.

 

This Website

When you submit an enquiry or booking form on this site, the information you enter is emailed to us and stored so we can respond. The site uses cookies for basic functionality and for analytics, which tell us how pages are used but do not identify you personally. You can block cookies in your browser, though parts of the site may stop working properly.

 

Complaints

If you think we have mishandled your personal information, tell us first. Email contact@operatewa.com.au or call 0416 480 929 and we will look into it and respond in writing. If you are not satisfied with our response, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

 

Contact Us

Operate WA Training Pty Ltd
1 Tichborne Street, Cockburn Central WA 6164
0416 480 929
contact@operatewa.com.au